E-Commerce Business Analyst-Permanent Opportunity

This high exposure e-commerce business analyst opportunity is a role that resides in IT. This BA will be responsible for the implementation of support of the ecommerce platform. This means identify, analyze and understand the e-commerce needs and requirements of the company. Since his/her work involves the intervention of numerous departments, it is important that this individual has good teamwork and leadership skills. 


Main tasks

  • Gather, analyze and document internal and external business needs and detailed specifications
  • Review and map business process and recommend changes when needed.
  • Validate the functionalities developed with the various participants.
  • Update existing documentation (e.g. procedures, business processes, user guides)
  • Write/adapt training manuals and train future trainers as needed.


  • Requirement definition and documentation of business processes.
  • Project Management skills.
  • Experience with Agile project management methodology.
  • Have a good knowledge of development environments
  • Be proficient in the use of the Microsoft Office suite
  • Be familiar with database query tools
  • Analytical and organization skills, ability to see the big picture
  • Ability to work alone or on a team
  • Sense of initiative and leadership
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Experienced in web commerce, shopping carts, storefronts and improving user experience with eCommerce sites.  Minimum 4 years eCommerce experience.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Successfully engage in multiple initiatives simultaneously
  • Be the liaison between the business units, technology teams and support teams.

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